Terms and Conditions

Programme Sponsor: The Fota Collection Ltd (registered as Xiu Lan Hotels Ltd t/a Fota Island Resort and Xiu Lan Riverside Hotel t/a The Kingsley) operate a loyalty programme named Reward – The Fota Collection loyalty programme which may also be referred as rewardtfc. The programme is administered on its behalf by Fota Island Resort and the Kingsley.

Membership: Membership of the loyalty programme is available to companies/ corporate customers who work with and/or stay with The Fota Collection. Members must be over 18 years old. Employees of the company or its agents are not eligible to participate. Only one membership per person. It’s the member’s responsibility to update their profile online or inform of any changes to their address and contact details. Some employers may prohibit or restrict employees from participating in loyalty programmes such as reward tfc. The Fota Collection Ltd and its loyalty programme operators Inspire Loyalty, assume no responsibility or liability for compliance with any such policy which a member’s employer may operate. The Fota Collection Ltd reserves the right to refuse membership or to cancel any membership and revoke any and all unredeemed points collected by any member for reasons including, but not limited to, fraud or misuse of their membership and/ or any violation by the member of these terms and conditions. Customers must be over 18 years of age to participate.

Programme availability; Changes in Terms and Conditions; Liability:

The Fota Collection ltd reserves the right, in its sole discretion, to modify, alter or otherwise update these terms and conditions, and/or to add, modify, restrict, suspend, discontinue, or cancel the programme, including redemptions and the number of points issued for a Qualifying Stay, or other programme benefits, at any time, even though such changes may affect the value of rewards or points already accumulated. The Fota Collection ltd and it’s loyalty programme operators, Inspire Loyalty, will not enter into any dispute concerning points awarded or redeemed and assume no liability whatsoever to damages claimed, infringed or caused by participating in this loyalty programme.

Membership cancellation: The Fota Collection reserves the right to cancel any membership and revoke any and all unredeemed points collected by any member for reasons that include, but are not limited to: 1) violation of these Terms and Conditions; 2) misrepresentation of any information or any misuse of this programme; 3) violation of any national, regional or local law or regulation in connection with the use of membership privileges; 4) failure to pay for hotel charges; 5) a cheque to a participating hotel that is returned for insufficient funds or is invalid for any reason; 6) commission of fraud or abuse involving any portion of this programme.

Should a customer decide to cancel their membership please email admin@inspireloyalty.co.uk. On cancellation any loyalty voucher not used will become invalid and points awarded will be nullified. The member’s loyalty account will be closed. In the event of death this will result in cancellation of loyalty membership and forfeiture of any available points balance.

Data Privacy: Under the data protection legislation of Ireland, we are required to particularly draw your attention to the fact that by applying for membership and by virtue of your continued membership, you accept and explicitly authorise that your personal information which is supplied by you in the enrolment form or during the course of your programme membership shall be processed by The Fota Collection, in its capacity of data controller and may be transferred to any third parties with which The Fota Collection is affiliated within the scope of the programme to process your personal data on our behalf, where required by applicable law, or in the event of a company reorganisation, merger or acquisition, for use of such information for its (their) administration of membership records, guest service, advertising, marketing and communication purposes.

Enrolment to the Programme: Customers have to register to the Loyalty programme on the website www.rewardtfc.com. Members will earn 500 Points for registration.

Earning Points: Points can be earned by stays in one of the participating hotels of The Fota Collection and by spending money for all specialised services in The Fota Collection. Earning points for stays begins with the date of your enrolment in the programme. Points will not be earned for stays made prior to the date of your enrolment with exception of points earned between 1 April and 31 May 2017.  A stay is defined as one night or consecutive nights at the same hotel, regardless of frequency of check-in/check-out.  Points will be awarded for Qualifying Room Rates booked through the Fota Collection reservation office, Fota Collection web sites, or directly at the hotels. Points will not be awarded for room bookings over a maximum of 3 rooms per night booked.

For every €1 you spend on accommodation you will earn 1 point. For every €1 you spend for other specialised services you earn ½ point. Points earned will be awarded on the same day of transaction and applied to the members loyalty account on presentation of their loyalty card at time of purchase or when final bill is paid. 1 loyalty point = 2 cents. Specialised services include retail purchase, food & beverage, the spa, golf and accommodation.

Please note that points cannot be earned through events and/or group bookings over 9 people.

Points cannot be claimed by two different parties for the same booking.

Members will be sent a monthly e-statement informing them of their points balance.

Please note that you need to have a credit card to be able to charge your items to your room.

OTA Earn Restriction: Members will not earn points during a stay or retrospectively on any reservations booked through Online Travel Agencies (OTA)

Redeeming points:

Members may exchange points under the Fota Collection’s loyalty programme for monetary loyalty vouchers, accommodation, F&B, spa treatments and golf by requesting a loyalty voucher online from this website. Once points have been exchanged for a loyalty voucher no refund will be available. Vouchers will be delivered to the members registered or nominated email address. Please quote loyalty voucher number for redemption when settling your invoice on departure from the hotel, otherwise full payment will be required by cash, credit card or debit card. A minimum point’s order value of 750 points applies (€15).

Card Issue & Definition: The Fota Collection Ltd operates loyalty programme membership cards named as reward. Only one loyalty card per visit, can be used per household. As a registered member cards can be used to earn and redeem points in accordance with these terms and conditions. A member will be issued a loyalty card after registration for free of charge. Points are not redeemable for cash or any other form of credit and have no value until presented for redemption in accordance with the terms and conditions of this programme. Points have no fixed or ascertainable cash value. Members have no ownership interest in accrued points and accrued points do not constitute property of the members. Use of the word earn in marketing materials in relation to the programme points shall mean collect and shall not infer that the points have any value until they are presented for redemption. Points may not be purchased or sold and are not transferable except as otherwise stated herein. Employees of the Company or its agents are not eligible to participate.

Should a card be lost or stolen the member must notify by email to admin@inspireloyalty.co.uk or in person at the hotel. The account will be suspended and a replacement card issued. Points as of date & time of notification will be transferred to the new account.

Accommodation vouchers: (Cancellation & Restrictions) : The Fota Collection reserves the right to restrict, suspend, modify, discontinue, substitute or cancel the accommodation vouchers at any time without notice. Reservations require a credit card to guarantee the reservation. Accommodation voucher reservations can be cancelled 24 hours beforehand. Members who cancel their reservation and do not stay will have their points used for that reservation re-deposited into the member’s account, and may be subjected to a processing fee. Members who do not cancel their reservation by the cancellation deadline and do not use their reservation (no-show) are still subject to a no-show charge for the first night of the reservation, plus tax, per room, billed to the credit card used to guarantee the reservation upon booking. The points redeemed for the no-show reservation will be re-deposited into the member’s account.

Spa and/or Restaurant vouchers: A reservation for Spa treatments and/or Restaurant booking is required when redeeming vouchers. Spa/Restaurant reservations can be cancelled up to 24hours in advance. Members who cancel their Spa/Restaurant reservation and do not use it will have their points used for that reservation re-deposited into the member’s account, and may be subjected to a processing fee. Members who do not cancel their Spa/Restaurant reservation by the cancellation deadline and do not use their reservation (no-show) are still subject to a no-show charge for the treatment/ dining. Please be aware that Restaurant table reservations depend on availability.

Room Upgrades: Please note that room upgrade is subject to availability.

Expiration of points/ vouchers: Points do not expire unless your account becomes inactive for any period of twelve (12) months or longer. To maintain the points in your account, you must have at least one earn or redeem transaction posted to your account every twelve (12) months. If you do not keep your account active for any period of twelve (12) months or more, all of your points may expire which means your points will be removed from your account and are no longer able to be redeemed. The member account will be deemed to have lapsed. The loyalty voucher must be used within 12 months of date of issue in whole of any single transaction.

Restricted by Law: This Programme or participation therein is not valid and/or the awarding of points and/or the granting of rewards is void where prohibited or restricted by law in the country of the member’s domicile.

In the event of a conflict between Reward – The Fota Collection Loyalty programme terms and conditions and The Fota Collection general terms and conditions, interpretation shall be at the sole discretion of The Fota Collection. The registered member is responsible for the payment of any tax due in respect of any reward. By participating, loyalty programme members agree to these terms and conditions. All terms and conditions are in conjunction with our supplier Inspire Loyalty.